Returns & Refunds
CUSTOMER RETURN POLICY
Here, at Art Provocateur Gallery, we work very hard to ensure your purchase is nothing short of extraordinary. We understand that sometimes an artwork that you have received may not be quite what you were expecting. We offer our customers a 100% money-back guarantee on all artwork produced by APG. Limited Edition, Original artwork, and APG Posters can be returned for a full refund in their original condition and original packaging within 14 days of delivery.
***Artists that produce and ship their artwork have the right to refuse our Return and Refund policy. Please make sure to read the policy for specific artists and artworks under the Returns & Refunds tab of each product page.
*In the case of an initiated return, please note that we do not reimburse the incurred outgoing or return shipping charges unless the return is due to a defect in quality or damage caused during transit.
*Art Provocateur Gallery may also charge a $100 restocking fee for items being returned to our storage facility.
Please be mindful when opening the artwork, as we require it to be returned in its original packaging to initiate a full refund. Items that are returned poorly packaged/not in original packaging will only qualify for a partial refund.
Follow the checklist below to ensure you receive a full refund:
1. Take extra care when opening your package
2. Keep all the original packaging
3. Do not remove corner protectors from the artwork
4. Ensure to contact us within 14 days of receipt of purchase
DAMAGED ITEMS
If your item arrives damaged, please supply us with a minimum of two photos showing the damage.
We will be happy to provide you with a shipping label for the return of your order and will process a full refund upon its receipt.
HOW DO I INITIATE A RETURN
- Log into My Account
- In Your Account tab select Order History
- Select the order which you would like to return by clicking the View Order button
- Initiate individual item returns by clicking the Return Item button
- Fill out the product return form
- For Damaged Items select the Damaged During Shipping button
- The image upload option will appear
- Upload photos of the damage (min 2)
- Select whether you would like to Return or Replace the item by checking the appropriate box
- You will receive an email with the Return Merchandise Authorization (RMA) number once you submit the form
- Print out the RMA slip and include it with your return package
- For Damaged Items: please allow up to 48 hours for our staff to review the claim and issue a shipping label.
ORDER CANCELLATIONS
If you wish to cancel an order you must do so before it is shipped. Once your artwork has shipped, you must wait for it to arrive to initiate a Return & Refund request.
To cancel your order please contact us at orders@artprovocateur.com.
MY ITEM HAS NEVER ARRIVED
If your item hasn't been delivered within 48 hours after the expected delivery date, please reach out to us at orders@artprovocateur.com, including your order number. We will promptly initiate an investigation to track down your item.
QUESTIONS?
The Art Provocateur Gallery team is available for you throughout the purchase process. If you have any further questions please don’t hesitate to email us at info@artprovocateur.com.
