FAQ
Monday to Friday from 10am - 6pm (EST).
You can contact us by filling out the contact form on the Contact Us page or by sending an email to info@artprovocateur.com.
Not at this time. APG operates as a virtual gallery and a nomadic exhibition. We collaborate with renowned galleries and partake in international art fairs to spotlight both emerging and established artists and their artwork. To stay updated on our upcoming art exhibitions, we invite you to subscribe to our email list.
Our corporate office is located in Toronto, Canada.
Despite our careful attention to your order, we understand that there may be occasions where you are not completely satisfied. If you have any concerns about your order or the service you've received, we are committed to addressing and resolving these issues promptly and effectively. For any complaints, please reach out to us at info@artprovocateur.com.
We take our customers' privacy very seriously. We will never release any of your information to a third party for any reason. Furthermore, all client data being processed through our site is encrypted.
We currently accept VISA, MasterCard, PayPal, and Bank Transfer. If you choose Bank Transfer as your payment option, we will send you an email with our banking details. Your order will be processed as soon as your payment is received.
You will receive email updates as we complete each stage of your order.
Yes. You will automatically receive an invoice from us via email once your payment has been processed.
Yes. You set the shipping address during the checkout process.
Yes. Click the heart that appears when you mouse over the image. This will automatically add the artwork to the liked (heart) page found on the top right corner of the website. Your liked images will be saved until you clear the cache or search history on your web browser. You can also create an account and save the artwork you like artwork for future reference.
Artists have complete autonomy in deciding the presentation and sizing options for their artwork. If you're interested in a specific size, feel free to reach out to us at info@artprovocateur.com.
You can find detailed information about shipping on the Shipping & Delivery page.
We do everything in our power to ensure the integrity of your order: all photo and fine art prints are shipped in sturdy shipping tubes; all mounted and framed works are wrapped and packed with durable materials in customised packaging. If the size of the shipment requires it, your order will be also be crated.
We only trust industry leaders such as FedEx, UPS, DHL, and Navis to deliver your order. We will select a carrier that offers the most efficient service to the delivery location.
Click here for a comprehensive overview of the countries we ship to.
Printing and mounting art can take anywhere from 5-10 business days. For details about shipping, please see the Shipping & Delivery page.
Yes. We offer a 14-day money-back guarantee on all our products. For more details regarding our return policy please click here.
For items that arrive damaged, kindly provide us with photos of the damage. We will initiate a refund and provide you with a shipping slip to return the item.
For instructions on how to return a damaged item please click “How do I initiate a return?” on the next line.
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Log into Your Account.
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In Your Account tab select Order History
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Select the order which you would like to return by clicking the View Order button
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Initiate individual item return by clicking Return Item
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Fill out the product return form
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For Damaged Items select the “Damaged During Shipping” button
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The Image Upload option will appear
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Upload images of the damage (minimum 2 photos)
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Select whether you would like to Return or Replace the item by selecting the appropriate box
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You will receive an email with the Return Merchandise Authorization (RMA) number once you submit the form
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Print out the RMA slip and include it with your return package
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For Damaged Items: please allow for up to 48 hours for our staff to review the claim and issue a shipping slip.
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You will receive your refund within 48 hours of us receiving and inspecting your return.
